Complaints and Appeal Procedures
Sherby Domains aims to provide a reliable and professional service. If you are dissatisfied with any aspect of our service, you may submit a complaint for review. We take all complaints seriously and are committed to resolving issues fairly and promptly.
Submitting a Complaint
Complaints may be submitted by telephone or email using the contact details on our Contact page. Please include sufficient information to allow us to investigate the matter, including your domain name (if applicable), a description of the issue, and any relevant dates or reference numbers.
We acknowledge complaints within one working day and aim to provide a full response within five working days. If the matter requires further investigation, we will inform you of the expected timeline.
Escalation
If you are not satisfied with the initial response, you may request escalation within 10 working days of receiving our reply. An independent review will then be carried out by a senior member of staff who was not involved in the original decision.
We aim to complete escalated reviews within 10 working days and will communicate the outcome to you in writing.
External Referral
If you remain dissatisfied after the internal complaints process, you may refer the matter to Nominet, the official .uk registry. Nominet operates its own complaints procedures for issues relating to registrar conduct. Further information is available on the Nominet website.
Sherby Domains 